To make a product return, follow these steps:
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- Full refunds will be given only if we are notified in five business days of receipt
- Refunds will be credited in the same form as the original payment type.
- Packages must be postmarked within 30 days of original purchase date.
- Shipping costs are non-refundable.
- Situations that are past the given time will be assessed on an individual basis.
- Notify us within five business days of receipt of order based off the delivery date provided by the carrier that delivered the package by sending an explanation via email to [email protected]
- Once you have received confirmation from a Vita Pro 21 presents WHEN Customer Service Representative, you may ship your order with a copy of your receipt back to us at:
Vita Pro 21
5 – 43925 Chilliwack Mountain Road
Chilliwack, British Columbia
Your order will be shipped via Canada Post – orders are typically processed and shipped within 1 – 3 business days, however, there can sometimes be delays that are beyond our control. Once your order is shipped, you’ll receive an email with your tracking number.
Available Shipping RatesThe shipping rate is based on product weight. Before the final checkout page, you will be shown what the cost of your shipping will be.
Returns, Refunds & Cancellations
We stand by our product 100%. If you are dissatisfied with your order for any reason, notify us by emailing [email protected]. We’ll be happy to assist you!
Please note:* Full refunds will be given only with information including where the product was purchased (include order number if purchased on our website) and how it was used.* The original shipping and handling charges are not refundable, and return shipping charges are the responsibility of the customer.
Refunds for unopened items returned in the given time allotment will be credited in the same form as the original payment type.
Cancellations requested after the order has shipped will be considered a return. (see return policy above). Customer will be responsible for the shipping costs if the order has already shipped.We will do our best to assist any shipping errors and corrections, however keep in mind that our business hours are Monday-Friday 9am-6pm and orders ship within 1-3 business days after receiving them. If we aren’t notified in a timely manner, then the package could be in transit.Customer is responsible for the shipping charges for undeliverable order caused by shipping information errors provided by customer or any matter related to this.For order cancellations, please email [email protected].